Encounter Youth Privacy Policy


Encounter Youth Inc. is committed to protecting the privacy of the personal information you provide to us.

The purpose of this Privacy Policy is to describe in general terms how Encounter Youth collects, holds, uses and discloses your personal information. Please read this Policy carefully to understand what we do. If you do not understand any aspect of this Policy, please contact our staff using the contact information provided in Section 8.

Our procedures for collecting and handling personal information uphold the principles of the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Kinds of personal information we collect

We only collect personal information that we require for the purposes of our business functions and activities. We always tell you who we are and what we intend to do with your information when we receive it.The kinds of personal information we collect about you depends on the services we are providing to you. Generally, the personal information we collect from you will include:

  • Name
  • Gender
  • Contact details, including phone number, email address and mailing address
  • Date of birth
  • Secondary education provider
  • Contact details for your parents or guardians (if applicable)
  • Emergency contact details
  • Financial and payment information
  • Car registration details

If you do not provide all of the personal information we require, we may be unable to provide you with the products or services you are seeking.

2. How we collect personal information

We generally collect personal information directly from you, either in person, or by telephone or through written information or forms that you submit to us including electronically. If you provide us with information about a third party, you warrant that the third party consents to us collecting and using their personal information in accordance with this Policy.

3. How we use and disclose personal information

By providing us with your personal information, you consent to us using and disclosing your personal information for the following purposes:

  • providing you with our products and services;
  • responding to enquiries and to provide you with information you have requested;
  • communicating with you and providing information to you about any services you have booked and our business;
  • obtaining your feedback on our products and services;
  • conducting marketing and other promotional activities, including to send you newsletters, surveys, offers and other promotional materials;
  • reducing or avoiding a threat to an individual’s life, health or safety or a serious threat to public health and safety; and
  • disclosure to third parties (such as our agents, contractors, volunteers and suppliers) for the above purposes.

If you do not wish to receive marketing materials from us, you may “opt out” at any time by contacting us (contact details below) or by using the opt-out mechanism provided in each communication. We will not otherwise use or disclose your personal information without your consent unless required or authorised by law.

4. Access and correction of your personal information

If you wish to access your information or you believe any of your personal information in our records is inaccurate, incomplete or out of date please contact us at enquiry@encounteryouth.com.au

5. Security of your personal information

We take reasonable steps to securely store your personal information. We will keep personal information as long as we need it, or as long as we are required by law to retain it, after which time we will destroy it or de-identify the personal information.

6. Encounter Youth website

The Encounter Youth website may contain links to other websites that are not owned or controlled by Encounter Youth. We are not responsible for the privacy practices or use and protection of your personal information on those websites.The Encounter Youth website may use cookies. When you visit the website again, the cookie allows the site to recognize your browser. We do not use the information stored in those cookies to collect other information about you. You may configure your web browser to refuse or disable cookies.

7. Changes to our Privacy Policy

This Policy is current as at July 2017. We reserve the right to amend, modify or replace this Policy at any time. The date of this Policy will inform you as to whether there have been updates since your last visit.

8. Queries or Comments

Your privacy is important to us so if you have any questions or comments about Encounter Youth’s privacy policy, please contact the Encounter Youth CEO on 08 81790300 between 9am and 5pm Monday to Friday. Alternatively you can send an email to enquiry@encounteryouth.com.au or write to: Encounter Youth atLevel 1, 37 Angas Street, Adelaide SA 5000.

Issued: 5 July 2017. | Last updated: 5 July 2017 | Page updated 10 March 2020

Further information about how we collect and use data on our website is included below:

Contact Forms and Comments

When you visit and engage with us via the website, as part of enquiring, commenting or submitting an application, we collect the personal information you openly give us such as your name and email address. 

Furthermore, when you browse our website, we also automatically receive your computer’s internet protocol (IP) address and browser user agent string to help us detect and avoid spam.

In addition to this, an anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see whether you have registered to use this service. The Gravatar service privacy policy is available here: https://automattic.com/privacy

After approval of your comment, the profile picture you chose is visible to the public in the context of your comment.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.


Like many other websites, we make use of log files and web analytics services. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages and number of clicks. These stats are utilised to analyse trends, administer our site and track user movement around the site. Please be assured that IP addresses and other such information are not linked to any personally identifiable information.

In terms of third-party technologies, we use Google Analytics to collect non-personal information in the form of various usage and user metrics. Typically, these technologies collect and analyse certain types of information, including IP addresses, cookies, data on demographic and interests, device and software identifiers, referring and exit URLs, on-site behaviour and usage information, and feature use metrics and statistics.

Google may use the collected data to contextualise and personalise the adverts across their own advertising network, as per their privacy statement here: https://support.google.com/analytics/answer/6004245

It’s worth noting that we have no control over the cookies that Google uses to administer their service. Please consult Google’s privacy policy for further details. That said, if you wish to disable cookies, you may do so through your personal browser options. For more detailed information about cookie management on your specific web browser, consult your browser’s official website.

You can also opt-out of making your activity available to Google Analytics by installing the Google Analytics Opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your activity.

Embedded Content from Other Websites

Articles on this site may include embedded content, such as videos, images, articles and the like. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. This may include tracing your interaction with the embedded content if you have an account and are logged in to that website.

We are not responsible for the privacy practices or use and protection of your personal information on those websites.

Third-party providers that we use

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. This relates specifically to our own domain registrar and webhost, Siteground, our content management system, WordPress, the Themify design software we use and the other plugins we’ve installed to run our site optimally in service of our site users. Please view their privacy policies here:

Siteground: https://www.siteground.com/terms.htm
WordPress: https://en-au.wordpress.org/about/privacy
Themify: https://themify.me/privacy-policy

We use FormAssembly to collect information via forms that you fill out on our site. This includes contact, enquiry, booking, expression of interest, volunteer application and feedback forms. Please view their privacy policy here: https://www.formassembly.com/privacy-policy

We use Salesforce to store information about individuals, companies and other stakeholders. This information is used by us to perform our services and to comply with our administrative, legal and security obligations. This includes our request for all volunteers to disclose their criminal history. Please view their privacy policy here:


We use Sendinblue to communicate with our audience, and to market and sell our services. This may be done through regular newsletters, updates on our organisation or our programs or subscriptions to our blogs. Please view their privacy policy here:


We use EventBrite to manage and complete the sale of our Schoolies Festival™ tickets. Please view their privacy policy here:


Our social media platforms are listed on the website in various places, but these platforms operate under their own privacy policies. Furthermore, when you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and recommend that you read their privacy statements.

Page updated 10 March 2020