Frequently Asked Questions

Frequently Asked Questions

  • Lounge IconYes, there are delicious treats available to purchase in The Lounge plus you can grab a drink from the various drink stalls located throughout the festival.

  • Hydration Station IconWe are happy for you to bring in a sealed plastic water bottle or an empty plastic bottle for you to fill up at our water stations inside the Festival site.

  • Club Tent Icon Music Bowl IconThe line-up will continue to grow and build in the months leading up to the festival. For this reason, we cannot release the exact playing times for each act until much closer to the date. Keep tabs on our Facebook page for the latest announcements.

  • Encounter Youth gathers a team of over 550 volunteers, affectionately known as the Green Team as you can spot them in their green t-shirt or hoodie. During the weekend you will see volunteers picking up rubbish, selling tickets or giving out free food…and that’s just the start! They are gathered from Christian communities across SA and pay to volunteer. They are all trained specifically for the Festival. Look out for the Encounter Youth volunteers in green, as they will be a great source of information, support and an extra friend to help you celebrate.

  • Firstly, please respect the privacy of other school leavers, artists and service providers at Schoolies Festival™. We have a team of creative geniuses dedicated to capturing the weekend with still and rolling images that will be uploaded to our website, Facebook and/or Instagram.

    Small personal cameras and mobile phones are permitted for your own personal use, however:

    • Any photos or video taken cannot be sold or published without written authority from Encounter Youth.
    • Any photos or video taken is to be used for personal use only – uploading to your personal social media is fine.
    • Before you upload anything, have a think about whether you’d be happy for anyone else to upload that exact photo or video of you. It might be funny at the time, but not so much the next day. Just remember photos on social media are for life.
  • This is the cloakroom iconAbsolutely! Hosted by the incredible Encounter Youth Green Team and for just a gold coin donation. Use this space to drop off your hoodie or jacket whilst you dance the night away. Don’t forget to pick it up on your way home.

  • This is the cloakroom iconThe cloakroom doubles as our lost and found, so if you’ve lost something, go ask our awesome volunteers and they may be able to help you out.

    Items not collected at the end of the event, will be retained by Encounter Youth for 10 days after the event. Then all valuables will be handed to the SA Police and any non-valuable items (such as your favourite hoodie) will be donated to a local charity.

  • Mates IconBe prepared! Make a meeting place with your mates at the very beginning of the weekend. Also don’t rely on mobile phones as the battery might die or sometimes reception can be hard to get. Have an action plan and stick with your friends.

  • Legal forms of photo ID include a current 2017 student ID card, a current drivers licence or a state issued proof of age card. Due to the nature of the event, Encounter Youth reserves the right to refuse ticket sales or entry to persons 21 or over or to persons who are unable to produce sufficient photo ID that can prove their date of birth.

  • This is located on Flinders Parade in Victor Harbor, directly opposite the Encounter Discovery Centre across the road from Warland Reserve (it is next to the public toilets if you need more directions.) Handy Hint: Download the Free Schoolies Festival™ App and you can see the location on the Festival map.

  • Our Terms and Conditions state that lost or stolen wristbands will not be replaced or reissued and a damaged but still attached wrist band may be replaced.

    However we want you to have a safe, fun and enjoyable weekend so if you find yourself in this situation, we encourage you to visit our Tickets and Wristband Collection area and explain your situation. Take your valid Photo ID with you, as this will assist us to understand your situation.

    Please note: Issuing a replacement band is at the sole discretion of Encounter Youth.