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Plan ahead for Schoolies Festival

Frequently Asked Questions

Jump to  •  Festival FAQs  •  Ticketing FAQs  •  Other FAQs 

Festival FAQs

  • Can I bring water into the Festival?

    Hydration Station IconWe are happy for you to bring in a sealed plastic water bottle or an empty plastic bottle for you to fill up at our water stations inside the Festival site.

  • When will the music lineup be announced?

    Club Tent Icon Music Bowl IconThe line-up will continue to grow and build in the months leading up to the Festival. For this reason, we cannot release the exact playing times for each act until much closer to the date. Keep tabs on our Facebook page for the latest announcements.

  • Can we take photos and video?

    Firstly, please respect the privacy of other school leavers, artists and service providers at Schoolies Festival™. We have a team of creative geniuses dedicated to capturing everything that’s happening on the weekend, check out our Facebook, Instagram, and Snapchat (SFestivalAU) to see it all as it unfolds!

    Small personal cameras and mobile phones are permitted for your own personal use, however:

    • Any photos or video taken cannot be sold or published without written authority from Encounter Youth.
    • Any photos or video taken is to be used for personal use only – uploading to your personal social media is fine.
    • Before you upload anything, have a think about whether you’d be happy for anyone else to upload that exact photo or video of you. It might be funny at the time, but not so much the next day. Just remember photos on social media are for life.
  • What happens if I lose a personal item?

    This is the cloakroom iconThe cloakroom doubles as our lost and found, so if you’ve lost something, go ask our awesome volunteers and they may be able to help you out.

    Items not collected at the end of the event will be retained by Encounter Youth for 10 days after the event, contact us to arrange collection. Then all valuables will be handed to the SA Police and any non-valuable items (such as your favourite hoodie) will be donated to a local charity.

  • What if I lose my friends?

    Mates IconBe prepared! Make a meeting place with your mates at the very beginning of the weekend. Also don’t rely on mobile phones as the battery might die or sometimes reception can be hard to get. Have an action plan and stick with your friends.

  • What form of photo ID can I use at Schoolies Festival™?

    Legal forms of photo ID include a current 2017 student ID card, a current drivers licence or a state issued proof of age card. Due to the nature of the event, Encounter Youth reserves the right to refuse ticket sales or entry to persons 21 or over or to persons who are unable to produce sufficient photo ID that can prove their date of birth.

  • Where is the Ticketing & Wristband Collection Area?

    Our Ticketing & Wristband Collection Area is located on Flinders Parade in Victor Harbor, directly opposite the Encounter Discovery Centre, next to the public toilets. Handy Hint: Download the Free Schoolies Festival™ App (coming soon!) and you can see the location on the Festival map.

  • What happens if I lose or damage my wristband?

    Our Terms and Conditions state that lost or stolen wristbands will not be replaced or reissued and a damaged but still attached wristband may be replaced.

    However we want you to have a safe, fun and enjoyable weekend so if you find yourself in this situation, we encourage you to visit our Ticketing & Wristband Collection Area and explain your situation. Take your valid photo ID with you, as this will assist us to understand your situation.

    Please note: Issuing a replacement band is at the sole discretion of Encounter Youth.

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Ticketing FAQs

  • What information will I need to purchase a ticket?

    You will need to provide the name, address, phone number and email of the person purchasing the ticket. You will also need either a VISA® or MasterCard® to pay for your purchase.

    For the safety of and to ensure each patron can be found on our system, we will request the individual details for each patron at the time of purchase.

    For all ticket types we will require you to provide for each patron:

    • First name
    • Last name
    • Email address
    • Phone number

    In addition, these ticket types will require you to provide this additional information for each patron:

    Schoolies Festival™ Secondary Student tickets

    • School attended in 2017

    To find out more about how we will handle your personal information, please see our privacy policy.

  • Is there a limit to how many tickets I can buy?

    In order to help prevent illegal scalping of tickets, we have limited the number of tickets that can be purchased in one transaction to what we consider to be a reasonable number of tickets.

    These limits are:

    10x Schoolies Festival™ Student tickets

    OR 1x Schoolies Festival™ Standard ticket

    If you require more tickets than this, you will need to organise one of your friends to do a separate purchase for any additional tickets.

  • How and when will I receive my ticket?

    Your ticket will be sent to you via email once your payment has been received. If you have not received your ticket within 24 hours of your purchase, please check your spam/junk folder. If you still do not see your ticket, please contact us.

     

  • Can I change the name on my ticket?

    If you would like to change the name on your ticket, please contact us. Please note that change of name will be reviewed, and Encounter Youth have the right to deny any changes.

    Please note: You will be required to show a current Photo ID in order to exchange your ticket for a wristband.

  • I can’t make it to the Festival, can I get a refund?

    Schoolies Festival™ Tickets are not generally refundable.

    If you are unable to attend due to exceptional circumstances, please contact us, and we will consider your request; however, we do not guarantee that we will approve your refund. Any requests will only be considered if received prior to the event.

    There are no refunds for insufficient ID. Due to the nature of the event, Encounter Youth reserves the right to refuse ticket sales to persons not of school leaver age or to persons who are unable to produce sufficient photo ID that can prove their date of birth.

    For more information on your legal rights for refunds please see the Live Performance Australia Ticketing Code of Practice.

  • How is my cardholder data secured?

    Credit card payments are processed through National Australia Bank (NAB) Transact – Direct Post. This is a secure and integrated payment gateway that allows your payment data (e.g. card details) to be passed directly from your web browser to the payment gateway, without passing through the Encounter Youth systems. This minimises the risk of disclosure of your information and adds a layer of confidentiality to the transaction. 

    The NAB Transact payment gateway complies with the Payment Card Industry Data Security Services.

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Other FAQs

  • Who are the Encounter Youth Green Team?

    Encounter Youth gathers a team of over 550 volunteers, affectionately known as the Green Team as you can spot them in their green t-shirt or hoodie. During the weekend you will see volunteers picking up rubbish, selling tickets or giving out free food…and that’s just the start! They are gathered from Christian communities across SA and pay to volunteer. They are all trained specifically for the Festival. Look out for the Encounter Youth volunteers in green, as they will be a great source of information, support and an extra friend to help you celebrate.

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