You will need to provide the name, address, phone number and email of the person purchasing the ticket. You will also need either a VISA® or MasterCard® to pay for your purchase.
For the safety of and to ensure each patron can be found on our system, we will request the individual details for each patron at the time of purchase.
For all ticket types we will require you to provide for each patron:
- First name
- Last name
- Email address
- Phone number
In addition, these ticket types will require you to provide this additional information for each patron:
Schoolies Festival™ Secondary Student tickets
- School attended in 2017
If you have not received your ticket within 24 hours of your purchase, please check your promotions or spam/junk folder. If you still do not see your ticket, please contact us.
If you have lost or deleted the email with your ticket, please contact us and we can resend the email with your ticket.
In order to help prevent illegal scalping of tickets, we have limited the number of tickets that can be purchased in one transaction to what we consider to be a reasonable number of tickets.
These limits are:
10x Schoolies Festival™ Student tickets
OR 1x Schoolies Festival™ Standard ticket
If you require more tickets than this, you will need to organise one of your friends to do a separate purchase for any additional tickets.
Your ticket will be sent to you via email once your payment has been received. If you have not received your ticket within 24 hours of your purchase, please check your spam/junk folder. If you still do not see your ticket, please contact us.
Schoolies Festival™ Tickets are not refundable.
There are no refunds for insufficient ID. Due to the nature of the event, Encounter Youth reserves the right to refuse ticket sales to persons not of school leaver age or to persons who are unable to produce sufficient photo ID that can prove their date of birth.
For more information on your legal rights for refunds please see the Live Performance Australia Ticketing Code of Practice.
Credit card payments are processed through National Australia Bank (NAB) Transact – Direct Post. This is a secure and integrated payment gateway that allows your payment data (e.g. card details) to be passed directly from your web browser to the payment gateway, without passing through the Encounter Youth systems. This minimises the risk of disclosure of your information and adds a layer of confidentiality to the transaction.
The NAB Transact payment gateway complies with the Payment Card Industry Data Security Services.